The Amazon Kindle content system is currently experiencing significant technical issues, causing inconvenience and frustration for users. For instance, users have been unable to open new books purchased from the Kindle bookstore, and books already in their library, but not downloaded locally, are inaccessible. The Send to Kindle system has been malfunctioning for three weeks, with no clear resolution in sight. Furthermore, the inability to send Overdrive and Overdrive Libby ebooks to Kindle e-readers has been a persistent issue for months, adding to the user’s distress.

Stephanie Larkins, the Assistant Librarian at Westmont Public Library, told Good e-Reader, “I just read your article about Amazon having issues downloading to Kindle devices. I wanted to let you know that Amazon has also had issues working with Libby for months. I am a librarian, and some patrons report that they typically borrow through Libby and tell it to be delivered to their Kindles, but Amazon doesn’t show their device when they want to send it. We’ve reported it to Libby support, which said they contacted Amazon, but nothing was resolved. It seems to be an intermittent issue that doesn’t impact every user, but for the users, it does impact, and it is pretty regular.”

The Overdrive Libby problem is using the dedicated app for Android and iOS. It also affects the main Overdrive website, where users can log in to their local library branches. It is important to note that sending library ebooks to Kindle through the Overdrive website or the Libby app only applies to users in the United States. Amazon has a licensing agreement with Overdrive, but only for US customers.